Because we sell fresh, perishable food products, we're unable to accept returns. However we want you to be completely happy with your order, and if something isn't right we'll always do our best to make it so.
If there's a problem with your order
If your microgreens arrive damaged, in poor condition, or if we've sent the wrong product, please get in touch within 24 hours of delivery with a photo if possible. We'll arrange a replacement in your next delivery or issue a refund.
Missed deliveries
If you're not home on your delivery day, please leave a cooler box with an ice pack at your door. We're unable to offer refunds for orders that have deteriorated because no one was home to receive them and no cooler box was left out.
If you were expecting a delivery and nothing arrived, please get in touch as soon as possible. In most cases there will be a straightforward explanation — occasionally a delivery can be missed due to access issues or an incorrect address. We'll always do our best to resolve it quickly, whether that's arranging a replacement in your next delivery or finding another solution.
Subscription changes
You can pause, adjust or cancel your subscription any time up until midday the day before your delivery. Payments already processed for an upcoming delivery cannot be refunded once the order has been harvested.
Substitutions
Occasionally we may need to substitute a product in your order if crops aren't ready in time. We'll always contact you before doing so. If a suitable substitute isn't available and we can't fulfil your order, you won't be charged.
Contact us
If you have any concerns about your order please get in touch — we're a small operation and we'd always rather know if something isn't right.